TERMS & CONDITIONS

These terms and conditions apply to any product orders placed through www.roonlabs.co.uk.

In this way, the terms below are a vital element of your prospective purchase and as a result should be read before placing an order. They are also an essential consideration when managing any service case over the phone, separately on email, or through this website. It is also advised that you should print a copy of these terms for future reference.

If you do not agree with these terms, please do not use this website and do not order products on the website.

These terms are open to change at any time, so please re-check this information with each future order. You should always read our terms & conditions before placing an order.

These terms do not affect your statutory rights.

Privacy

Henley Designs Limited operate a Privacy Policy to ensure we handle private information efficiently, and in-line with local law.

All Orders and Customer Information are handled according to this policy,

Payment

We accept payments through this site using the Switch payment service, which includes support for most major credit and debit cards. If there is a problem using this service, these products are also available to purchase in the UK through approved Roon Nucleus resellers, or you can contact us at roon@henleyaudio.co.uk for more information.

Ordering

After submitting an order to us we will send you via email an order reference number and details of the products you have ordered. Please note this email is an acknowledgement, not acceptance, of your order. We may decline your order for any reason, in which case we will contact you to confirm our actions.

Items on this site can be pre-ordered, which involves payment being taken and sending the goods as soon as available. If you have a pre-ordered item you wish to cancel or amend, please contact roon@henleyaudio.co.uk.

Pricing & Website Accuracy

All prices quoted are in GBP £ sterling, and include VAT at the current UK rate.

Though every attempt is made to keep the information on this website up-to-date, some errors or content omissions may occur. If in the rare circumstance that a purchase has been made (to our knowledge) for an ill-explained item, or an item has been purchased at an incorrect price, Henley Designs Limited will contact you directly to explain your options as soon as possible.

We will not be obliged to supply any products which may have been part of your order until we have transacted the payment at our offices and agreed the sale by arranging despatch of the requested goods. Due to the nature of payment gateways, if any money has been paid by the customer for a sale that we cannot - for whatever reason - complete, any charged funds will be refunded at the soonest possible time.

Product descriptions on this site are also liable to change at short notice. Changes will not affect goods which have already been despatched, but it is recommended that you confirm the product description meets your needs before completing a purchase.

All items are sold as new, unless otherwise stated.

Delivery

The UK Roon Store is operated by the official UK distributor for Roon, and is only for the benefit of end-customers in the UK and Northern Ireland. Delivery charges are confirmed as part of the checkout process.

If you would like to order from a non-UK territory, please visit www.roonlabs.com for links to other global webstores.

If you are from a UK territory that is not selectable through this website's checkout process, please contact sales@henleyaudio.co.uk to discuss your options.

Guarantee

All products sold on this website carry a two year manufacturers parts and labour guarantee, unless otherwise stated, that is managed by Henley Designs Limited.

Please note that our guarantee is for goods bought and used in the territories this website sells to. The two year manufacturers parts and labour guarantee does not apply to ‘spares and accessories.’ These items are covered by a one year guarantee unless otherwise stated.

When returning an item under guarantee, we can accept no responsibility for items lost, stolen or damaged whilst in transit to us.

If you require support under warranty, please contact roon@henleyaudio.co.uk or technical@henleyaudio.co.uk for more information.

Items Received Damaged or Faulty

If you receive items in a damaged or faulty condition please notify us within 24 hours of receipt and return these to us within 7 days. They must be returned with their original packaging, complete with instructions and all additional items or accessories. You will need to contact us for a returns number which should clearly be written on the outside of the box or packaging to enable us to track your parcel.

Items should be returned using a secure method requiring a signature as we cannot be liable for items lost in transit. Items returned to us without a returns number may result in a delay in resolving the problem.

Items received in a damaged or faulty state can either be replaced or refunded, on confirmation of the issue.

Cancellations

Under your distance purchasing rights, you have the right to reverse a purchase, for whatever reason, up to 14 working days after receiving the goods. In order to do this, an email must be sent to roon@henleyaudio.co.uk within the 14 day period to explain your intentions. Upon the return of any items (at your cost), which are received in a new and un-used condition, we will offer a full refund for the sale.

Any items which have been irreversibly customised to your requirements (for example, cut speaker cables with terminations) cannot be returned or refunded in this way. In this case, all transactions are final.

To cancel an order for an item which is currently out of stock, please email roon@henleyaudio.co.uk from your registered email address to make a request. See our refunds policy below.

Refunds

When an item is returned to us for refund, we will examine it and notify you on whether you are entitled to a refund. We will notify you by email or telephone within a reasonable period of time. Any items returned to us in an unreasonable condition without fair explanation will not be entitled to a full refund.

We will only ever refund any money using the same method as the original transaction. The only exception will be when card or personal details have changed since the original purchase was made. It is your responsibility to check and confirm receipt of your refund within a given timescale.

Products returned by you for refund because of a defect from new will be refunded in full, including a refund of any delivery charges.

If returning an item that was sold with a free or promotional software bundle, when your item is refunded, your subscription will also be refunded and your promotional subscription removed.

When returning an item for refund, we can accept no responsibility for items lost, stolen or damaged whilst in transit to us.

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Terms and Conditions last updated, November 2024